Privacy Policy

PRIVACY & COOKIES POLICY

Introduction Acrymee is committed to respecting and safeguarding the personal data of all customers and visitors who browse or make purchases through our website, www.Acrymee.com.

Please read this Privacy Policy carefully to understand how we collect, use, and protect your personal data. We process your data exclusively in accordance with this policy and applicable data protection laws.

1. Who Collects Your Data? Data collection and management are overseen by the business owners and authorized staff of Hangzhou Bemick Technology Co., Ltd., the trading company and owner of the Acrymee brand. Relevant personnel include staff across customer service, accounts, compliance, and marketing departments.

2. Why We Collect Your Information We collect information for the following specific purposes:

  • Order Fulfillment: To complete your order, process secure payments (via third-party provider Shopify Inc.), and ship items to your address.
  • Customer Service: To process enquiries, manage returns or refunds (as per our Refunds Policy), and ensure you receive high-quality support.
  • Marketing (With Consent): To deliver timely updates on promotions and events you have explicitly expressed interest in.
  • Communication: To contact you via phone, email, or social channels regarding your order or account status.

Note: We operate on a strict consent basis. We will not email you unless you have opted in, and we strictly forbid the sending of unsolicited marketing emails (Spam).

3. What Personal Information Do We Collect?

When you subscribe to updates:

  • Name
  • Phone number
  • Email address
  • Geographic location (Region/State/Province)

When browsing, creating an account, or purchasing:

  • Name & Postal address
  • Email address & Telephone number
  • Payment details (Processed securely; we do not store sensitive payment data directly)
  • Technical Data: IP address, Browser type, Time-zone, Operating system (e.g., iOS, Android, Windows).

Sensitive Data: We do not collect sensitive personal data (e.g., health, religion) as it is not necessary for managing orders or our relationship with you.

4. Age Verification By creating an account or making a purchase, you confirm that you are at least 16 years of age or have obtained permission from a parent or legal guardian.

5. Data Retention & Security

  • Order Details: Retained for a maximum of seven years on a secure, encrypted server for legal and accounting purposes, after which they are securely deleted.
  • Contact Information: Retained for as long as you remain subscribed to Acrymee services.
  • Third-Party Sharing: We do not sell or share your personal information with unauthorized third parties. Data is only shared with essential service providers (e.g., Shopify, logistics partners) to fulfill your order.

6. Your Data Rights You have the right to request access to, correction of, or deletion of your personal data.

  • Access: You may request a copy of the data we hold about you. Reasonable requests are free of charge; however, we reserve the right to charge a fee for excessive or repeated requests.
  • Deletion: You may request that your data be removed from our records at any time.
  • Complaints: If you are unsatisfied with how we handle your data, please contact us stating your concerns.

Contact for Data Requests: Email: acrymeeofficial@gmail.com

7. Data Breach Procedures A personal data breach includes unauthorized access, accidental loss, data sent to the incorrect recipient, or deliberate alteration without permission.

Our Response Plan:

  • We utilize encrypted systems to minimize risk.
  • In the unlikely event of a breach, we will assess the risk to individuals.
  • If a breach impacts you, we will notify you at the earliest possible opportunity and provide advice on how to protect yourself.
  • All breaches are documented for internal security auditing.

COOKIES POLICY

Cookies are small text files stored on your device that allow us to provide the best possible browsing experience.

How We Use Cookies:

  • Essential Cookies: Remember items in your shopping basket and your progress through the checkout process.
  • Functional Cookies: Identify you as a customer, check your login status, and track page visits via Google Analytics to improve our site.
  • Targeting Cookies: Allow you to share pages on social media platforms like Facebook and Twitter.

Managing Cookies: Most browsers automatically accept cookies. You can choose to disable them via your browser’s "Tools" or "Preferences" menu. However, please note that disabling cookies may prevent our website from functioning properly (e.g., checkout features).

Our website cookies do not share your personal information with third parties for independent marketing purposes.