TERMS & CONDITIONS

OUR TERMS

1. These Terms

1.1 What these terms cover. These are the terms and conditions on which we supply products to you, whether these are goods, services, or digital content.

1.2 Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem, and other important information. If you think that there is a mistake in these terms, please contact us to discuss.

1.3 Are you a business customer or a consumer? Your rights under these terms differ depending on whether you are a business or a consumer.

• You are a consumer if: You are an individual buying products from us wholly or mainly for your personal use (not for use in connection with your trade, business, craft, or profession).
• You are a business if: You are buying products for use in connection with your trade, business, craft, or profession.

1.4 Entire agreement (Business customers only). If you are a business customer, these terms constitute the entire agreement between us in relation to your purchase. You acknowledge that you have not relied on any statement, promise, representation, assurance, or warranty made or given by or on behalf of us which is not set out in these terms, and that you shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this agreement.

2. Information About Us and How to Contact Us

2.1 Who we are. We are ACRYMEE, an integrated industry and trade enterprise registered in China.

2.2 How to contact us. You can contact us by writing to us at acrymeeofficial@gmail.com.

2.3 How we may contact you. If we have to contact you, we will do so by telephone or by writing to the email address or postal address you provided to us in your order.

2.4 "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.

3. Our Contract With You

3.1 How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.

3.2 If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product, or because we are unable to meet a delivery deadline you have specified.

3.3 Your order number. We will assign an order number to your order and tell you what it is when we accept your order. Please quote this number whenever you contact us about your order.

3.4 Eligibility. To shop with us, you must: (a) be at least 13 years old (or have the permission of an adult to purchase our goods); (b) have a valid credit or debit card that we accept; and (c) be authorised to use that credit or debit card.

4. Our Products

4.1 Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.

4.2 Product packaging may vary. The packaging of the product may vary from that shown in images on our website.

4.3 Custom-made products. As our products are custom-made, please review the guidelines below to ensure the final product meets your expectations.

4.4 Artwork files. Products are produced in accordance with the artwork files submitted by you. Please ensure that all artwork files are correct. We do not accept responsibility for defective products where the defect is due to an error in the file submitted by you.

4.5 Colour variations. Digital printing can produce minor colour variations. While we take great care to ensure accuracy, a 100% exact colour match is not physically possible. Colours may vary slightly from one print run to another; however, we monitor this daily to ensure variations remain within acceptable levels.

4.6 Crop marks. We advise that all customer artwork files submitted for acrylic products include a crop mark of approximately 2mm from the border. We do not accept responsibility for defects caused by artwork that fails to adhere to this advice.

4.7 Measurements and Sizing. If we are making the product to measurements you have given us, you are responsible for ensuring that these measurements are correct. Please note: Product size includes the charm’s border and hole and is calculated based on the longest edge, not solely the printing design size. We do not accept responsibility for products that are incorrect due to inaccurate measurements provided by you.

4.8 Proofs. If you request a proof of artwork, we will provide one for your approval. Once you approve the proof, it is deemed correct and ready for production. We accept no liability for errors that were not corrected prior to your approval of the proof.

4.9 Samples. If you wish to see a finished product before placing a bulk order, we strongly advise purchasing a sample. This ensures you are satisfied with: (a) our production process; (b) print accuracy; (c) print quality; and (d) how the design translates into the final product. Note: Samples typically require a 2-10 working day lead time and costs apply. If you refuse to purchase a sample, we will not accept liability for defects arising from errors in your submitted files or files that did not comply with our guidelines.

4.10 Safety: Small parts and choking hazards. Our products contain small components which may pose a choking hazard. Our products are not suitable for children under the age of 3 years. All products should be kept out of the reach of babies and small children. We do not accept responsibility for the misuse of products after purchase.

5. Your Rights to Make Changes

Please note that you cannot make changes to your order once production has commenced. If you wish to make a change before production starts, please contact us. We will let you know if the change is possible. If it is possible, we will inform you of any changes to the price, the timing of supply, or anything else necessary as a result of your request and ask you to confirm whether you wish to proceed.

6. Our Rights to Make Changes

6.1 Minor changes. We may change the product to reflect changes in relevant laws and regulatory requirements, or to implement minor technical adjustments and improvements (e.g., changes in payment methods or system capabilities).

6.2 Significant changes. If we need to make more significant changes to the products or these terms, we will notify you. You may then contact us to end the contract before the changes take effect and receive a refund for any products paid for but not received.

7. Providing the Products

7.1 Delivery costs. The costs of delivery will be as displayed to you on our website.

7.2 International delivery and Customs. (a) If you order products to be delivered outside of China, your order may be subject to import duties, taxes, and fees applied by the destination country. (b) All taxes, duties, and customs fees are the sole responsibility of the buyer. These are determined by local governments and may be collected by the courier upon delivery. (c) We are not responsible for delays caused by customs processes. (d) If a shipment is refused or abandoned by the buyer due to unpaid fees, the order is not eligible for a refund. We recommend complying with local customs requirements immediately to prevent the shipment from being destroyed.

7.3 When we will provide the products. We will deliver goods to you as soon as reasonably possible and in any event within 30 days after the day on which we accept your order, unless otherwise agreed during the order process.

7.4 Delays outside our control. If our supply of the products is delayed by an event outside our control, we will contact you as soon as possible to minimise the delay. Provided we do this, we will not be liable for delays caused by the event. However, if there is a risk of substantial delay, you may contact us to end the contract and receive a refund for any products you have paid for but not received, unless your order is already marked as 'Production' or has been fully/partially produced.

7.5 Failed delivery. If no one is available to take delivery and the products cannot be posted through your letterbox, the courier should leave a note. If you do not re-arrange delivery or collect the products from a local depot, we may charge you for storage and further delivery costs. If we are unable to contact you or re-arrange delivery despite reasonable efforts, we may end the contract (see Clause 10.2).

7.6 When you own goods. You own the goods once we have received payment in full. The goods become your responsibility from the time we deliver them to the address you gave us.

7.7 Required information. We may need certain information from you (e.g., artwork files) to supply the products. If you do not provide this information within a reasonable time, or if you provide incomplete/incorrect information, we may end the contract or charge a reasonable sum for extra work. We will not be responsible for supplying the products late if this is caused by your failure to provide information.

7.8 Suspension of supply. We may suspend the supply of a product to deal with technical problems, update the product for legal reasons, or make changes requested by you.

7.9 Your rights if we suspend supply. We will contact you in advance if we suspend supply (unless it is an emergency). You may end the contract if we suspend it for more than 10 days, provided your order has not yet begun production.

7.10 Suspension for non-payment. If you do not pay us for the products when required, we may suspend supply until you have paid the outstanding amounts. We can also charge interest on your overdue payments (see Clause 14.6).

8. Your Rights to End the Contract

8.1 You can always end your contract with us. Your rights depend on what you bought, whether there is anything wrong with it, and whether you are a consumer or business customer.

8.2 Ending the contract because of something we have done. If you are ending a contract for the reasons below, the contract will end immediately. We will refund you in full for any products which have not begun production. The reasons are: (a) We have told you about an upcoming change to the product or these terms which you do not agree to; (b) We have told you about an error in the price or description of the product and you do not wish to proceed; (c) There is a risk that supply may be significantly delayed because of events outside our control; or (d) We have suspended supply for technical reasons for more than 2 weeks. (Note: If the goods have already been produced or partially produced, you must bear the cost of the produced part).

8.3 Consumer right to change mind (Cooling-off period). If you are a consumer, you usually have a legal right to change your mind within 14 days and receive a refund. However, see Clause 8.4.

8.4 NO RIGHT to change mind for Custom Products. The right to change your mind does not apply to: (a) Products that are personalised or custom-made for you (which includes the majority of products sold by ACRYMEE); or (b) Products mixed inseparably with other items after delivery.

9. How to End the Contract With Us

9.1 Tell us you want to end the contract. Email us at acrymeeofficial@gmail.com. Please provide your name, home address, details of the order, and your phone number.

9.2 Returning products. If you end the contract after products have been dispatched, you must return them to us only if instructed by a member of our team.

9.3 Costs of return. We will pay the costs of return only if the products are faulty or misdescribed, or if you are ending the contract due to our error. In all other circumstances (where applicable), you must pay the costs of return. Proof of postage is required.

9.4 Refunds. We will refund you the price you paid including delivery costs (where applicable) by the method you used for payment. We will make refunds as soon as possible.

10. Our Rights to End the Contract

10.1 We may end the contract if you break it. We may end the contract at any time by writing to you if: (a) You do not make any payment to us when it is due; (b) You do not provide necessary information (e.g., artwork) within a reasonable time; (c) You do not allow us to deliver the products within a reasonable time; (d) You submit artwork files that are defamatory, obscene, offensive, discriminatory, or infringe on intellectual property rights; or (e) You display abusive behavior towards our employees.

10.2 Compensation. If we end the contract in the situations set out in Clause 10.1, we will refund any money paid in advance for products not provided, but we may deduct or charge you for the net costs we will incur as a result of your breaking the contract (including costs for work already started).

10.3 Withdrawing the product. We may write to you to let you know that we are going to stop providing a product. We will refund any sums you have paid in advance for products which will not be provided.

11. If There Is a Problem With the Product

If you have any questions or complaints about the product, please contact us at acrymeeofficial@gmail.com.

12. Your Rights in Respect of Defective Products (Consumers)

12.1 Legal duty. If you are a consumer, we are under a legal duty to supply products that are in conformity with this contract. Nothing in these terms will affect your legal rights.

12.2 Returning rejected products. If you wish to exercise your legal rights to reject products, you must post them back to us or allow us to collect them. We will pay the costs of postage or collection only if the product is confirmed to be defective.

13. Your Rights in Respect of Defective Products (Business)

13.1 Warranty. If you are a business customer, we warrant that on delivery any products which are goods shall: (a) conform with their description and any relevant specification; (b) be free from material defects in design, material, and workmanship; (c) be of satisfactory quality; and (d) be fit for any purpose held out by us.

13.2 Remedy. Subject to Clause 13.3, if you give us notice in writing within a reasonable time of discovery that a product does not comply with the warranty, we shall, at our option, repair or replace the defective product, or refund the price of the defective product in full.

13.3 Exclusions. We will not be liable for a product's failure to comply with the warranty if: (a) you make further use of such product after giving notice; (b) the defect arises because you failed to follow instructions; (c) the defect arises because we followed your design/specification; (d) you alter or repair the product without our consent; or (e) the defect arises as a result of fair wear and tear, wilful damage, or negligence.

14. Price and Payment

14.1 Price. The price of the product will be the price indicated on the order pages when you placed your order.

14.2 VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay.

14.3 Pricing errors. We verify prices before accepting orders. If a pricing error is obvious and unmistakable, we may end the contract, refund you any sums paid, and require the return of any goods provided.

14.4 Payment. We accept payment by credit/debit cards and PayPal. You must pay for the products upon ordering.

14.5 Business set-off. If you are a business customer, you must pay all amounts due to us in full without any set-off, counterclaim, deduction, or withholding.

14.6 Late payment interest. If you do not make any payment to us by the due date, we may charge interest to you on the overdue amount at the rate of 4% a year above the base lending rate of the Bank of England from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment.

15. Our Responsibility for Loss or Damage (Consumers)

15.1 Foreseeable loss. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill. We are not responsible for any loss or damage that is not foreseeable.

16. Our Responsibility for Loss or Damage (Business)

16.1 Liability limits. Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, fraud, or fraudulent misrepresentation.

16.2 Exclusion. Subject to Clause 16.1, we shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with any contract between us.

17. How We May Use Your Personal Information

We will only use your personal information as set out in our Privacy Policy, available on our website.

18. Other Important Terms

18.1 Intellectual Property Rights (Third Parties). If you provide us with artwork files owned by a third party, you indemnify us against any claims of infringement. If we believe artwork files infringe on third-party rights, we may cancel the contract.

18.2 Transfer of agreement. We may transfer our rights and obligations under these terms to another organisation. We will tell you in writing if this happens.

18.3 Third party rights. This contract is between you and us. No other person shall have any rights to enforce any of its terms.

18.4 Severability. Each of the paragraphs of these terms operates separately. If any court decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

18.5 Waiver. If we do not insist immediately that you do anything you are required to do under these terms, it will not prevent us taking steps against you at a later date.

19. GOVERNING LAW These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the United Kingdom.